Electric Service
Outage Tips

24-Hour Response Snapping Shoals EMC has a 24-hour dispatch center to handle emergency calls any time, day or night. To report a power outage or other problem, call 770-786-3484.

Here are some helpful tips to remember when a power outage occurs:

• First check your main electrical panel (breaker/fuse box) to see if the problem is there. If a breaker has tripped, you will need to reset it. If a fuse has blown, you will need to replace it.
• If you do not find a problem in your breaker/fuse box, try checking with your neighbors to see if they are without power too and if anyone has already called to report the outage. Once it has been reported, everyone does not need to call. However, if you can see that you have an individual problem (such as a tree on the line to your house) or if the neighbors' power comes back on and yours does not, you do need to call.
• When you call, please be as brief as possible. Remember, many others may be trying to call and our telephone lines are limited.
• Once someone has reported an outage in your area, please try not to call repeatedly to check on progress. Repeat calls tie up the telephone lines, making it more difficult for other callers to get through. Of course, if you have discovered a hazardous situation or have information that may be helpful, please do call.
• Please keep in mind that the major problems must be repaired first. Repairing the service line to your house will do no good if there is still a problem with a substation or a main line along the way that sends the power to you. Be assured that we are doing our best to restore your service as quickly, safely and efficiently as possible.
• If the area is experiencing major, widespread outages, please keep a battery-powered radio handy and stay tuned to your local radio station for updates about the situation.
• Stay well away from any downed power lines, and do not attempt to move trees or limbs from power lines. Those lines may still be energized!
• Remember, we care when your power is out and we work hard to get it back on as quickly as possible. Your patience and cooperation are always greatly appreciated.