News & Updates

Our Response to Covid-19


June 19, 2020 Update:

The health and safety of our Members and employees remains a top priority, and we are opening our Brown Bridge lobby in accordance with regulatory requirements, best safety practices and other considerations. Our Fairview office lobby remains closed, but the drive thru and payment kiosk are available.
A few things may look different at our Brown Bridge lobby, but service remains a priority and we are here to serve you to the best of our ability. Here is some information you may find helpful:

  • Capacity will be limited for proper social distancing.
  • If the lobby is full, you will be asked to wait in the designated line outside. An associate will let you know when you may enter the lobby.
  • Masks are not required, but we encourage our Members to take whatever precautions they feel are necessary.
  • Floor markings will help facilitate social distancing.
  • The lobby will be cleaned following the Centers of Disease Control and Prevention (CDC) guidelines and hand sanitizer will be readily available.
  • Our lobby bathrooms are closed to the public at this time.

May 19, 2020 Update:

Snapping Shoals cares and recognizes the impact and stress COVID-19 has on our members. As the pandemic continues to impact our members, we have extended the suspension of service disconnections through at least June 30. Snapping Shoals will provide notice of two weeks before we return to normal disconnect procedures. It's important to remember that not disconnecting your service does not mean that your bill has been canceled. Balances are still accruing for usage during this time. We encourage members to pay what they can now to avoid large balances when we do resume service disconnections. SSEMC is ready and willing to work with those impacted by COVID-19. Our lobby remains closed, but we have dedicated representatives available by phone at 770-786-3484 from 7 a.m. to 7 p.m. Monday through Friday. Our drive-thru is open from 8 a.m. to 5 p.m. Monday through Friday.

March 26, 2020 Update:

Snapping Shoals EMC is continuing our response plan to COVID-19. As part of that response, our drive-thru remains open and we are extending the suspension of service disconnections for non-payment until further notice. Members are encouraged to pay what they can to avoid a larger bill later. Members who need to make payment arrangements as a result of COVID-19 are asked to contact Snapping Shoals EMC customer service at 770-786-3484. We are here to help!

Since the COVID-19 virus hit our state, we have paid close attention to information coming out on a national and local level. That includes information from our state and local government officials, as well as the information coming from the CDC and the Coronavirus Task Force. As a result, we've made changes in how we are working to protect you and our employees. Snapping Shoals EMC is always a 24-hour operation with employees on-site and on-call. Though many employees are working remotely, all employees remain available by phone and email.

  • Our employees stand ready to respond to any power outages if necessary.
  • Daily work activity of our line crews continue, however we are practicing social distancing in these efforts.
  • Our lobbies will remain closed. Drive-thru service remains open.
  • Although disconnects have been temporarily suspended; Members are still responsible for their bill. By suspending disconnects, we are allowing members to pay their balance at a later date. Members should continue to pay as normal when possible.
  • SSEMC is ready and willing to work with those impacted by COVID-19. Our customer service reps are ready to assist you Monday-Friday, 8am-5pm by calling our office at 770-786-3484.

Snapping Shoals EMC knows this is a stressful time for everyone. Rest assured; we'll continue to provide you with the reliable, dependable electric service you are accustomed to. We urge you to take precautions for the health and welfare of your family as well. Please continue good health habits such as washing your hands, sanitizing frequently touched areas, and practice social distancing. Snapping Shoals EMC prepares for a variety of crises. While this isn't an outage situation caused by a storm, our emergency plans are updated frequently, and we feel confident in our ability to keep your lights on while keeping you and our employees safe.

Previous Update:Member Update (3.16.2020)